NO REFUNDS OR RETURNS ON SALE OR PROMOTIONAL ITEMS
If you are not 100% satisfied with your purchase, you can return your online order from www.newearth.durban within 2 weeks from the date of purchase. The returned items must be unworn and unused and must be returned in original packaging.
*To help us process your return as quickly as possible, please include a note telling us why you are unhappy with your purchase.
Simply complete the Return/Exchange form and email:
A refund will be done in the form of a voucher or gift card so please provide details on the ‘Return/Exchange form’ when you return the goods.
1. RETURNING THE ITEM YOURSELF:
- Please return the item/s along with completed Return/Exchange form to: Teamplay Trading Enterprises CC,Future Storage,Unit 9B,1 Randworth Park,Randworth Place,Redhill, Durban, 4051
- Once we have received your returned item/s we will then process the exchange.
2. COLLECTION SERVICE:
- We offer a collection service where we can send a courier to collect the item/s from you. There is a charge of R100 for this service from most areas.
- Refund option: If you would like to use our collection service – we will deduct R100 off your refund to cover the courier collection.
Send returns to:
- Teamplay Trading Enterprises CC ( New Earth )
- Future Storage
- Unit 9B,Randworth Park,Randworth Place
- Durban 4001, KZN, South Africa
For additional information regarding returns, please contact New Earth at: