Returns policy

Returns

NO REFUNDS OR RETURNS ON SALE OR PROMOTIONAL ITEMS

If you are not 100% satisfied with your purchase, you can return your online order from www.newearth.durban within 2 weeks from the date of purchase. The returned items must be unworn and unused and must be returned in original packaging. 

*To help us process your return as quickly as possible, please include a note telling us why you are unhappy with your purchase.

Simply complete the Return/Exchange form and email:

daryls@teamplaytrading.co.za

A refund will be done in the form of a voucher or gift card so please provide details on the ‘Return/Exchange form’ when you return the goods. 

RETURNING OPTIONS:

1. RETURNING THE ITEM YOURSELF:

  • Please return the item/s along with completed Return/Exchange form to: Teamplay Trading Enterprises CC,Future Storage,Unit 9B,1 Randworth Park,Randworth Place,Redhill, Durban, 4051
  • Once we have received your returned item/s we will then process the exchange.

2. COLLECTION SERVICE:

  • We offer a collection service where we can send a courier to collect the item/s from you.  There is a charge of R100 for this service from most areas. 
  • Refund option: If you would like to use our collection service – we will deduct R100 off your refund to cover the courier collection.

Send returns to:

  • Teamplay Trading Enterprises CC ( New Earth )
  • Future Storage
  • Unit 9B,Randworth Park,Randworth Place
  • Redhill
  • Durban 4001, KZN, South Africa

For additional information regarding returns, please contact New Earth at:

daryls@teamplaytrading.co.za

+27 825754184